Shipping & Return policy

Shipping Policy

At BS Medicom, we are committed to providing efficient and reliable shipping services for our customers. Please review the following policy regarding the shipping of medical devices:

• Shipping Methods:

  • We offer various shipping methods to accommodate different needs, including standard shipping, expedited shipping, and international shipping.

  • The available shipping methods may vary depending on the destination and the nature of the products being shipped.

• Processing Time:

  • Orders are typically processed and shipped within 3-5 business days from the date of purchase, excluding weekends and holidays.

  • Customers will receive a confirmation email with tracking information once their order has been shipped.

• Shipping Rates:

  • Shipping rates are calculated based on the weight, dimensions, and destination of the package.

  • Customers can view the estimated shipping cost during the checkout process before completing their purchase.

  • Free shipping may be available for orders that meet certain criteria, such as a minimum order value or promotional offer.

• Delivery Time:

  • The estimated delivery time depends on the selected shipping method and the destination.

  • While we make every effort to deliver orders promptly, please note that delivery times may vary due to factors beyond our control, such as customs processing or unforeseen delays in transit.

• International Shipping:

  • We ship to select international destinations, subject to applicable laws and regulations.

  • International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. Customers are responsible for paying any such additional charges.

• Shipping Restrictions:

  • Some products may be subject to shipping restrictions or regulations imposed by local authorities or courier services.

  • Customers are responsible for ensuring that the products they order comply with any applicable shipping restrictions in their region.

• Order Tracking:

  • Customers can track the status of their order using the tracking number provided in the shipping confirmation email.

  • If there are any issues or concerns regarding the delivery of an order, customers are encouraged to contact our customer service team for assistance.

• Shipping Damage or Loss:

  • In the rare event that an order is damaged or lost during transit, customers should notify us immediately so that we can initiate an investigation and take appropriate action.

  • We will work with the shipping carrier to resolve the issue and ensure that customers receive a satisfactory resolution, which may include replacement of the damaged items or issuance of a refund.

• Customer Service:

  • Our dedicated customer service team is available to assist with any questions or concerns regarding shipping. Please don't hesitate to reach out for assistance.

This shipping policy is subject to change without prior notice. Customers are encouraged to review the most up-to-date policy on our website or contact customer service for any inquiries. Thank you for choosing BS Medicom for your medical device needs.

Returns Policy

At BS Medicom, we prioritize customer satisfaction and aim to provide the highest quality medical devices. However, we understand that there may be instances where returns are necessary. Please review the following policy regarding returns of medical devices:

• Eligibility for Returns:

  • Products eligible for return must be unused, undamaged, and in their original packaging.

  • Returns must be requested within 5 days from the date of purchase or delivery, whichever is later.

  • Customized or special-order items may not be eligible for return unless deemed defective or damaged upon arrival.

• Return Procedure:

  • To initiate a return, customers must contact our customer service team at support@bsmedicom.com.

  • Customers will be required to provide proof of purchase, such as an order number or invoice, when requesting a return.

  • Our customer service team will guide customers through the return process, including providing return authorization and shipping instructions.

• Return Shipping:

  • Customers are responsible for the cost of return shipping unless the product is defective or damaged upon arrival.

  • Returns must be shipped back to BS Medicom in accordance with the provided instructions and using a trackable shipping method.

  • BS Medicom is not responsible for items lost or damaged during return shipping.

• Inspection and Refund:

  • Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria.

  • If the return is approved, a refund will be processed to the original method of payment within 15 business days.

  • Refunds will be issued for the purchase price of the item(s) returned, excluding any shipping or handling fees.

• Exchanges:

  • Exchanges for the same item may be offered if the original item received is defective or damaged.

  • If an exchange is not possible, a refund will be provided following the standard return procedure.

• Exceptions:

  • Certain items may not be eligible for return due to health and safety regulations or manufacturer restrictions.

  • Returns of opened or used items may be subject to restocking fees or may not be accepted, depending on the nature of the product.

• Customer Service:

  • Our dedicated customer service team is available to assist with any questions or concerns regarding returns. Please don't hesitate to reach out for assistance.

Please note that this returns policy is subject to change without prior notice. Customers are encouraged to review the most up-to-date policy on our website or contact customer service for any inquiries. Thank you for choosing BS Medicom for your medical device needs.